here is a story about service/support… I have an auction server running at hetzner for quite some time and now decided that two additional 500GB SSD could do no harm, especially after the latest price drop for addons.
as this server is running multiple VMs via proxmox in production of course I wanted to reduce downtime as much as possible and make even more sure that I don’t need to reinstall/reconfigure etc.
I opened a service request yesterday asking about the upgrade and scheduling. short answer received: tell a time. so I did, tuesday 22-23 - again short answer: tuesday 22 it is.
While I ordered additional hardware before, it never has been on a production server so I was a bit afraid of possible issues like drive order, no proper reboot etc.
however: server went down 22:03 and came back up 22:10. f*cking SEVEN minutes!!
all services/VMs working, SDC and sdD appearing in the list of devices as expected, one brand new, one with 6k/24TBW. no problems, no further interaction needed…
and remember it’s just 6€/m per SSD, no setup fee, no extra hands-on, nothing.
thanks, I noticed that, however that’s so fresh, that probably no one can really give a review… especially for things like hardware replacement that’s going to be interesting as they probably don’t have own personel at the datacenter and need to rely on others… so hetzner clearly has a big advantage here anyway. not like a fair comparison - yet.
I wish hosting companies had a “tip your tech” option in the ticket for when your problem was resolved and the tech was a godsend. For things like this where the tech goes above and beyond, I’d sure like to be able to buy them a beer
agreed. sadly hetzner handles tickets via mail only and the answers might come from different people each time. so you never know who really did the job. though, they could do a piggy bank for the team or whatever
with online.net I never tipped tbh. despite the support usually being decent I always only needed them because of something not working and for that it simply felt wrong to support them with probable low wages for their techs by giving tips.