Dear VirMach Customers,
Your service with us is currently running on virtualization technology that is no longer being supported. We will be moving your server to newer hardware to upgrade the virtualization software to one that is supported & improved.
What to expect:
Your service’s IPv4 address will change
There will be a few hours, up to several hours of downtime during migration
Your service’s data will be migrated and remain the same
While the data is the same, software adjustment may be necessary
Your service’s performance should increase, thanks to newer hardware
Although you are being moved to a better service, pricing will remain the same
For Frankfurt/Phoenix, you may temporarily be moved to a nearby location
Your affected services:
***, ***, ***, ***
Scheduled time & information:
Since we are migrating many people to several new servers, it is hard to pinpoint exact times this will occur. The scheduled time, if available, will be posted on the scheduled section of the Network Status page. Otherwise, if we miss the deadline, we will update the network issue page with more information & a new date as soon as possible. In any case, if the scheduled date is moved up to be sooner, we will attempt to give you 1-week notice. For Phoenix and Frankfurt locations, we have a limited amount of space. You may be moved to Amsterdam instead of Frankfurt, and Los Angeles instead of Phoenix. If this occurs, you will receive a free migration in the future back to the original location, if requested. After initially checking the network issue page for your service’s migration date, please check the network issue page again on the day of migration for further updates.
We recommend you back up your important data. While complications are rare, they may occur. Also, please note that you may have issues with your software, please check the “More Information” section below. If your IP address is changed, we will try to provide you the new IP address at least 24 hours in advance, so you can prepare. Please note, we will not be assigning any IPv6 addresses. Once again, any further updates or communication will occur on the network status page and you may not receive another email.
Please do contact us if (1) you want to be migrated sooner, (2) you have any custom requests, or (3) you want to request a pro-rated refund and early cancellation if you prefer. We will try our best to accommodate you. Keep in mind, most new servers may become available at a later date so space is limited.
More information (for advanced users)
Your service will be moved from an older OpenVZ6 node, which is reaching end of life. It will be migrated to a newer KVM node. The container will be converted and moved over to this newer server. Your plan will become a “KVM Lite” package, which is our new line of services with more features than your current OpenVZ6 service, and slightly lower features than our premium KVM packages. Some known issues may occur upon conversion. For CentOS 7, some RPM libraries may need to be re-installed to get yum to work. For Ubuntu 16, there are some cases where your running services may need to be re-enabled for systemd to recognize them by using the systemctl enable command. With the thousands of different configurations, you may face a different unexpected issue, if you do, feel free to contact us for assistance, but please understand that due to the number of services being converted, it may take longer than usual to assist you.
Your service will have expandable dedicated disk space, starting above your current disk usage level, up to your server’s current maximum disk allocation. This means that your server will appear to have less usable disk space and should you require more space, you can expand it automatically at any time through the service page. Your service will also have full logical processor core(s) with fair usage, and the ability to control its kernel as a part of KVM virtualization, free of charge. If you have a package with very low resources, we may also increase these so your VPS continues to run smoothly on KVM virtualization. However, as your package was initially OpenVZ6, we will not perform or provide any additional “premium” services, such as custom ISO mounts, or the Windows OS.
Please visit the Network Status page in the billing area for any updates about this migration. If you have any questions or concerns please contact our support team through the ticketing feature on our billing panel.
We are sorry for any inconvenience caused, and we hope you enjoy your improved and fully virtualized service on newer hardware.
The VirMach Team