It shows on several pages, if you didn’t see this you must’ve not logged in for more than 6 months.
We do report critical updates now we’re in production. During the beta we expected the users to take the effort themselves. In total 3 of 5500 users were affected by the issue you had.
I’m pretty sure you know we have live chat on our dashboard. If you had any issues you just needed to contact me and this would’ve been solved right away. You would’ve probably also seen the update your agent message 