I wanted to share my experience with Limitless Hosting, and also wanted to know suggestions as well as the opinion of the HostedTalk community- as well as hear about experiences from other users of Limitless. I also got an account from another web host called MyW.pt hosting, and an account on DigitalOcean (through free credits, so I will probably not have this long-term). I did want to try out different hosts and have test websites running on all.
I got a reseller plan from Limitless Hosting. I figured a reseller plan would be better as it means I can create separate DirectAdmin accounts for separate websites.
So far I have only been doing test projects - so basically I am just testing, the site is not even complete, have not shared the links with anyone (except a few people for testing), but it is live. (This is also the case for MyW.pt and Digital Ocean).
It was working fine for a while. At some point I also put up uptime monitoring tools for all the hosts. My experience has been:
- 100% uptime for DigitalOcean, never had to contact support
- MyW.pt is not 100%, it does go down for like a minute or 2 once a week or so, and once it had a 10 minute downtime. I personally have not noticed the site being down, this is just according to uptime monitoring tool. Their support is OK, not very fast and I think they don’t respond on weekends. But I never had a major issue so the early response time was not crucial here, I would hope they would respond faster for true emergency issues.
- Limitless has had the lowest uptime among the three, going down for a couple minutes every few days and an extended downtime for like 18 minutes once. It’s certainly the worse one among the three. I have also not noticed this myself, again relying on the uptime monitoring tool.
Now, the problem:
I woke up to seeing that there was a about 10 hours downtime that was still ongoing on a site hosted at Limitless. I contacted support through ticket, but they would only respond several hours later. The reply was simply that there was abuse so it is suspended and that I should fix the site. Now this site again is as low traffic as it gets. I went back and forth with the support before it was more than 18 hours when they finally took off the suspension.
I was never informed about the suspension, had to find it out from notification from an uptime monitor. When I asked, I was simply told that there was abuse, and on further questions they said I should improve security of the site.
I should also note that I found myself locked out of the DirectAdmin account on Limitless, I had to manually add the IP to the whitelist. Again, this problem is also not on other hosts, but Limitless apparently just likes to add things to blacklist immediately and just don’t care that the clients are affected.
So I think Limitless Host is simply not a good option for any production site - they have bad support who aren’t willing to help, bad uptime compared to others, and extreme suspension policy.
I do want to ask the community here what steps I could take here. I assume there was a DDoS attack? Sign up for CloudFlare and have the free DDoS protection from there? What else could be done? I wouldn’t want production sites to go down for such an extended period where the hosting provider does not seem concerned to have the site back online. How would I avoid this scenario?