Hey Daniel, Yes I was aware of that.
They are trying to use this vps as some sort of cdn so that writes and reads a lot of data at the same time. Most of it was video content. I talked to them and they showed that 183 processes were running at that moment. I provisioned them a dedi server now so waiting for them to leave the node and also provided him a full refund so that there are no hard feelings. Their other VPSes are fine.
That’s the top output
top - 13:09:30 up 16 days, 22:39, 2 users, load average: 19.00, 17.81, 17.83
Tasks: 1004 total, 17 running, 987 sleeping, 0 stopped, 0 zombie
Cpu(s): 9.4%us, 0.6%sy, 0.0%ni, 89.9%id, 0.0%wa, 0.0%hi, 0.1%si, 0.0%st
Mem: 65804760k total, 41929384k used, 23875376k free, 1576448k buffers
Swap: 69206012k total, 1508k used, 69204504k free, 31790380k cached